At Marvin, we make windows and doors inspired by how you live so you're inspired to live well. We are driven by the momentum of four generations of innovation and excellence to imagine and create better ways of living. Our business reaches across the nation and our products are represented around the world. With our commitment to our local communities and to providing innovative solutions using new technology, we are always looking for ways to move our people, as well as our business, forward.
IT Systems Technician
In this position, you will be responsible for providing technical support and solutions to all Information Systems users.
Essential Job Functions include the following:
Participates as a member of the Helpdesk to log and resolve support incidents.
Participates as a member of the work order system to log labor, order parts and equipment, and close IT work orders.
Troubleshoot, repair, and perform preventive maintenance on network equipment, servers, computers, printers, scanners, and other devices.
Provides direct support by phone, email, and in person for on-site and off-site end-users.
Configure and install new computers, printers, network devices, and related peripheral devices.
Replace damaged or malfunctioning parts on hardware.
Maintain security checks on systems.
Assist in the support and administration of network cabling (install, terminate, and troubleshoot), telephone/voicemail systems, video conferencing, and multi-media A/V equipment.
Install and troubleshoot various end user software packages.
Maintain and develop documentation and procedures, share knowledge, and effectively communicate with end-users, team members and management.
Research, analyze, and test Information Systems solutions and assist in training of end-users.
Assist with efficiency and cost reduction in Information Systems areas.
Participate in on-call support.
Support office moves for employees and network wiring for a smooth transition.
Knowledge, Skills, and Abilities
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information.
Problem Solving - Identifies and resolves problems in a timely manner.
Technical Skills - Strives to continuously build knowledge and skills.
Quality - Demonstrates time management skills, accuracy and thoroughness.
Quantity - Strives to increase productivity.
Dependability - Follows instructions, responds to management direction.
Values - Exceptional Customer Service skills
Education / Experience
Associate degree in computer/network support and/or two years related experience and/or training; or equivalent combination of education and experience.
Proficiency with Microsoft Windows-based clients and servers.
Knowledge of Microsoft Office applications.
Knowledge of networking devices and principals.
Knowledge of Microsoft Active Directory, DNS, DHCP preferred.
macOS and Windows skills are required.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee.