Position Overview:

The Care Coordination Office Assistant is an in-office role providing administrative support to the Care Coordination and engagement teams. This position will be responsible for managing the phones, faxes, and incoming mail for the department, as well as provide support to the engagement team through outgoing mailings and data entry. Additionally, this position will ensure proper and timely routing/re-routing of various calls, messages, and documents as appropriate to ensure they can be addressed by the correct party. This individual will also be coordinating office supply orders for the team.

Responsibilities:

• Manage Care Coordination phone lines, answering questions and redirecting calls during the hours of 8am- 5pm Monday-Thursday and 8am- 3pm Fridays.
• Manage incoming Kno2 Faxes for Care Coordination daily and process/forward as appropriate
• Operate office equipment such as computers, phones, and printers to communicate and update electronic medical records and other databases
• Manage and document returned mail daily including researching updated addresses and re-mailing as needed
• Review and upload all member financial documents to the appropriate member’s chart
• Order office supplies weekly for employee home offices and the local Bluestone office
• Maintain a clean and welcoming Care Coordination office environment
• Order the supplies, technology equipment, business cards, and clothing for current employees and new hires
• Distribute equipment to new hires as directed, and collect returned equipment for employees on their last day
• Assist with Care Coordination Operations Intake email box, routing messages to appropriate parties as needed
• Process any outgoing mailing requests for the Care Coordination engagement team
• Assist with data entry for programs as assigned by Operations Manager
• Process daily admission/discharge notifications from health plans
• Assist the Care Coordination department with other administrative responsibilities as assigned

  Bluestone Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Materials Insurance
  • Company paid Life Insurance
  • Company paid Short and Long-term Disability
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA) 
  • Retirement plan with 4% matching contributions
  • Nine paid (non-working) holidays
  • Three weeks (15 Days) Paid Time Off (PTO)
  • Mileage reimbursement program for field employees 
  • Company sponsored cell phone, laptop
  • Regular business hours