POSITION PROFILE
Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services.
Job Duties and Responsibilities
- Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment.
- May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail.
- Handles formal contact with the customer, on a daily basis.
- Responsible for effective implementation and management of RICOH Service Excellence programs.
- Understands how to operate the required equipment/software efficiently to achieve service level.
- Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
- May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.
- May include interaction with contracted vendors, facility management and occupants.
- May be responsible for office-supply inventory re-ordering.
- May be responsible for Conference room coordination and A/V equipment resource management.
- Maintains positive internal working relationships with all department employees by communicating in a professional manner.
- Collects and provides data to assigned leadership and customer. May include completing monthly reports to customers with support from assigned leadership.
- Ensures financial responsibilities are met.
- Performs other duties as assigned.