As a SUPPLY CHAIN, REPRESENTATIVE you will provide round the clock support, facilitating the distribution of product, supplies and equipment, by responding to real-time, urgent or STAT requests, questions or service needs. Additionally, you will receive product delivered as directed and complete deliveries to predetermined locations. Deliveries can be between departments, hospitals and locations. Adhere to scheduled delivery window and adjust as needed based on feedback from your leadership. Representatives will also collect, disseminate and follow-up on all supply chain information requests that come in during your shift. When available provide solutions to client requests by providing superb customer service. Additionally, responsible for unloading and sorting inbound shipments; resolves select receiving issues or escalates to leadership for resolution. Works with requesters on determining product requirements based on customer needs; stages product for delivery, delivers materials; additionally, deploys response carts; may create orders by requisition in enterprise resource system. Operates delivery vehicles, IAW federal, state and local laws when delivering product within the health system, must maintain required licenses and medical clearances.

Responsibilities:

• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. Adheres to departmental policies and procedures, objectives, quality assurance and technical function.
• Professionally interacts within the department and throughout the health system to aid in fulfilling urgent material needs for end users.
• Prepares product and equipment for delivery by identifying destination, packing, loading, and securing product.
• Unloads inbound shipments and stages materials per protocol, validating shipping quantity at the item level and resolves identified issues.
• As needed, electronically receives, issues and reconciles items into the inventory management system per departmental protocol.
• Delivers supply and materials to designated nursing department per end user or department leadership request using established chain of custody protocols.
• Responds to customer supply chain inquiries – solves or routes issues and ensures that follow-up is received by customer
• Serves as the point of contact for customer issue/inquiry resolution.
• Provides effective coaching and feedback to team members that you are responsible for training.
• Deploys, builds and manages specialty response carts as needed (i.e. Code blue carts, disaster response carts, surge supply carts, other carts/supply kits).
• Accountable for mitigation of problems/issues between distribution & logistics and our internal and external customers to departmental leadership.
• Responsible for requisition and acquisition of products and supplies based on customer need and according to established departmental inventory management protocols.
• Applies and adheres to LEAN principles according to health system methodology.
• Responds to emergency response call according to policy.
• Actively seeks opportunities to continuously improve service level and relationships with our customers.